Required technologies can depend on the industry you want to work in, so consider researching job titles to get an idea of which tools are most commonly used. Getting started as a help desk professional can be as easy as earning a foundational IT certification. Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position.

Others are largely self-taught, migrating into cybersecurity after stints in other technology jobs. Use this article to follow the timeline of a software engineer career path and learn about specializations within the field. If you want to start your career as a help desk engineer without much hassle, check out the list of schools where you’re sure to be accepted in no time. We compiled https://remotemode.net/ admissions rates, average SAT scores, average ACT scores, and average salary of students 6 years after graduation to uncover which were the easiest schools to get into for help desk engineers. And while you’ll certainly need a foundation of technical knowledge to get started in a help desk role, these positions can also offer opportunities to develop your technical expertise.

Help Desk Engineer Jobs By Company

Another quality every help desk technician should possess is the ability to pay attention to detail. This goes hand in hand with analytical thinking and involves listening to your end user intently to find clues as to why they are having a technical problem, then homing in on and exploring the details that stand out to you. Being able to technically analyze a situation is key to solving end user problems and shining in the role of help desk technician. To effectively analyze an end user’s issue, you must ask targeted questions about what they are experiencing. This means making your current end user’s problem appear to be your number one priority, even if you don’t view it as a pressing issue.

While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. After all, the state of Florida has an economic interest in improving student success in engineering and other math-intensive STEM fields.

Real examples of help desk engineer skills on resumes

“Staying up-to-date on every aspect of cybersecurity is impossible but staying up to date on a focused subset of topics will definitely help one succeed in their chosen cybersecurity field,” Born says. When IT pros choose to be patient https://remotemode.net/become-a-help-desk-engineer/ with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. Being willing to learn is one of the most critical qualities of an exceptional help desk technician.