Wouldn’t it be great to base your career path on the computers, gadgets and technologies that already hold your interest? Instead of the daily clock-in, clock-out routine at a job that just pays the bills, you could actually find work you’re truly passionate about—and that’s one of the big potential benefits https://remotemode.net/ of working in information technology (IT). In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals.

Each career also uses different skills, according to real help desk engineer resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. Glassdoor reports an average base pay of $101,216 per year for mid-level software engineers in the US as of October 2023 [4]. Additional pay insights may include profit-sharing, bonuses, or commissions. Glassdoor reports an average base pay of $91,144 per year for junior-level software engineers in the US as of October 2023 [4].

Required technical skills for junior-level software engineers

This additional perspective can be incredibly helpful for narrowing down what would be a wide-open IT career path. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables.

If you want to develop the qualities mentioned above more quickly, there are a couple of help desk skills you’ll need to learn first. To become more patient, remember that your end users are not as technically skilled as you are. Growing in your willingness to learn will help you move beyond the help desk if that is your goal. It will also allow you to sharpen your help desk https://remotemode.net/become-a-help-desk-engineer/ skills to better serve end users. If the best universities for help desk engineers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for help desk engineers.

Online courses to improve help desk engineer skills

Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users. Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue. And remember, analytical thinking is a transferable skill that will help you succeed in other job roles. The quickest way to become more empathetic is to develop your active listening skills. When you are actively listening, you should be able to repeat back what was just said.

In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry. The path into a cybersecurity engineer role is rarely ever along a single track. For example, there are people who graduate college with a degree that start as SOC analysts and move up from there.